SHIPPING
We ship orders by Canada Post within two days of purchase. Orders placed on the weekend or on holidays will be shipped the next business day.
Standard: Delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification.
Express: Delivery occurs in 2 to 3 business days after processing begins, pending availability and credit card verification.

• We will contact you with a follow-up email if the merchandise you have selected is not available at the time of order processing.

• You will not be charged for any item until it has shipped from our distribution centre.

• You will be contacted by e-mail with a tracking number when your order leaves our distribution centre.

• Please note: a customer signature is required for Express deliveries and all shipments over $400.

• If we are unable to complete your order, you will be notified via email within 5 business days.

• Please allow extra time for deliveries to non-major centres and remote locations. Additional shipping fees may apply and if so, we will notify you before shipping.

• Please note: we  are not responsible for delivery delays that may occur as a result of poor weather conditions, parcel volume and carrier service disruptions.

• Please note that we reserve the right not to ship and to cancel an order for any reason.

RETURNS
If you are not satisfied with your online purchase, simply return* the item in its original condition within 14 days for a full refund, less any original shipping and return shipping costs if applicable.
To receive a refund based on purchase price of the item(s) and in the original form of payment:

1. All merchandise must be returned within 14 days of the original purchase date.

2. The merchandise must be in its original, saleable condition with tickets attached.

3. The merchandise must not be used, altered nor laundered.

 Call us at (+1) 416-971-7733, to speak with our Customer Care Specialist.

The Customer Care Specialist will record your information and give you a Return Merchandise Authorization (RMA) number. This number is our reference number for your return and must be referenced in all communications. Follow the directions given by the Customer Care Specialist to return your order.

Please note returns will not be accepted "in person" at any David Mitchell Studio store locations and must be shipped back to us at the designated return address.

The returned parcel must be received by us no later than 10 days from the date the RMA number was sent to you. Once this date has passed, we may cancel the RMA and permanently close the order.

We require that all returns be made through an insurable method and that a tracking number is provided. We are not responsible for items that may have become damaged, lost or stolen in shipment.

Please note you will be credited your order amount less any duty, brokerage and/or surcharges by the carrier for the returned item.

* Not returnable at any time: gift cards, lingerie, tights and other intimate wear, hair brushes, personal grooming tool and accessories, Sale items and any item marked Final Sale.